Welcome Every Order With Gratitude

There are many reps that I have met through the years in direct sales that have issues with the size of orders that they receive. I have heard some complaining that their party was only XX amount or that a customer places a very small order. While we are in business to make money, I welcome every order with thanks and gratitude. What I have learned in my years in direct sales and corporate sales is that every order, no matter the size, makes a difference.
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When you accept a order with grace and thanks, you are opening the door for that customer to come back to you time and again. While their orders may be small, over time frequent orders from the same person will add up to one large order (or More) from one or more other people. I love to have return customers as that truly shows that you give great service and they like you enough to continue to buy from you and maybe even receommend you to others.

Personally, I think that if you are negative about your orders, your orders will start to slow down, you will have booking difficulties and you can watch your business get harder to work.

Be thankful and gracious with every order and enjoy a healthy, happy business for many years to come. What do you think? Do you practice gratitude in your business?

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Tips for Blending Social Media and One on One Customer Service in Direct Sales

More and more, faster and faster, our society is becoming dependent on online social sites like Facebook and the like for finding new customers and even recruits. I enjoy social media, but thankfully I am not addicted to it. While it is a viable method for finding customers, I cannot help to think about how many people I know personally that are not online. I also cannot help but think of how many potential customers many direct sales consultants are missing if most of their service and recruiting is done online. To me, nothing beats one on one customer service in a direct sales business.

With that said, finding a nice blend of online and offline customer service can work. Here are some tips for you to think about and use for developing your business.

1) The meaning of direct sales is just that – directly selling to a customer. Face to face still rules. A customer is still the most comfortable when actually meeting you and getting to know you and your business ethics. By selling strictly online, you are closing yourself off to a huge chunk of business.

2) Add offline local activities for your business and share them with your local customers and in your social media postings. Activities like parties, networking events, mom groups, open houses, craft shows, and chamber meetings will all improve your exposure in both areas.

3) Include your web address and social media links on your advertising where it is appropriate. That way your local customers can choose to follow you if they choose.

4) Collect home mailing addresses from all of your customers so that you can continue to stay in contact with them from time to time with hand written notes, custom flyers, tips on product uses and sales promotions.

5) Use email sign up forms and stay in touch with your client via newsletters. You always want to build your list, for local contacts and online. Your money is in the list! Offer a sign up on your website and at every venue you attend locally. Invite customers to join it when you speak to them directly.

I am sure you can think of plenty of other ways to blend your social media with your one on one service in your direct sales business. It only makes good sense to keep the doors open for sales and service in both arenas.

Create Sales by Creating The Relationship First

In a traditional Sales job, sales people learn rather quickly that chasing a sale is going to only get you hang ups or a wasted day of no income. Learning about your ideal customer, serving their needs and not yours and actually creating a relationship before you try and sell them something is going to get your further than any other method.

Most people want to do business with people they like. It is hard to like someone who makes you feel uncomfortable. However, if they feel that they are treated with kindness and feel that you are their friend or trusted adviser, they will feel that they have a relationship with you.

When you take the time to establish a relationship with a customer, you will notice that your customers become loyal to you. They will see you as the expert in your field. They wouldn’t think about doing business with anyone else. This goes for any one in any type of sales business, including direct sales home based businesses.

Establishing relationships with people will take time. They don’t develop overnight so patience is a virtue but it can work. Need some help? The following are a few tips on creating relationships with your customers.

Offer your sincere help: Your customers are coming to you for a reason; they need your product or service. Instead of acting like you are doing them a favor by providing that product or service, offer them your most sincere “thank you”, and make sure you offer them your help in a sincere manner. Help them with tips about your product use; recipes; design or cleaning tips; anything thst pertains to your business that is over and above the norm. Be helpful, not a hindrance.

Instead of thinking about the things you will get for helping them, think about the things that they can accomplish with your help. If someone is just looking for advice, give them the answers they need without expecting anything in return.

Let them see the real you: While it is important to present a professional image if you want to be taken seriously, but you don’t want to seem so professional that you intimidate your customers. Be friendly. Let them know that you are human and that you occasionally have a bad day or have a day where you wake up late, the kids are sick and the car was out of gas. You know, a typical day! If people can see that you are “one of them”, your likability and your chances of a sale go up.

Communicate: A key component of any relationship is communication. Keep your customers updated on a regular basis through your blog or website. If someone has recently purchased something from you and has a question or needs assistance, answer their email or better yet, pick up the phone and talk to them. That will go miles in your service abilities and in your customers eyes.

By implementing these types of practices into your business, you will see that your customers will feel appreciated and valued. They will also be more likely to send you referrals as they know how great you treat your customers. That is something we all need and appreciate in return.